Shipping policy
Processing Time
All orders are processed within 2–4 business days.
Once your order is dispatched, you will receive a confirmation email with tracking details.
Please allow additional processing time during new releases or high-volume periods.
Shipping Regions
We currently ship within:
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New Zealand
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Australia
We’re working on expanding worldwide soon.
If you are located outside NZ or AU and would like to place an order, please contact us via DM on our Instagram or send us an email:
@rmnt.clothing / ruan.elmor@gmail.com
Estimated Delivery Times
New Zealand
Standard shipping: 1–3 business days after dispatch
Australia
Standard shipping: 4–8 business days after dispatch
Delivery times are estimates and may vary depending on location and courier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location.
We aim to keep shipping fair and accessible while ensuring reliable delivery.
Tracking
All orders include tracking.
You will receive your tracking link via email once your order has been shipped.
Delays & Responsibility
Once an order has been dispatched, we are not responsible for courier delays, customs delays, or lost parcels caused by shipping providers. However, we will always do our best to help if any issues arise.
Please ensure your shipping address is entered correctly at checkout.
Lost or Damaged Items
If your order arrives damaged or does not arrive within a reasonable timeframe, contact us at:
ruan.elmor@gmail.com
We’ll work with you to resolve the issue.
We appreciate your patience and support as a growing independent brand.
Every order is handled with care and intention.
All orders are packed and shipped with care from New Zealand.